Help centre
Short answers to the things people ask most.
Finding a room
Use Search to filter by city, budget, room type and must-haves. Save a home with the heart. To be told about new rooms in a city, leave your email under “Get alerts for new rooms” on the search page; no account is needed and every email has a link to stop.
Contacting a host
Open a listing and choose “Message host” or “Book a tour”. You need a free account. Your conversation stays inside the site; a number on the messages button tells you when there is something new.
Listing a room
Choose “List your room”, describe the place and add up to 8 real photos (at least one). Photos are checked automatically. If they all pass, the listing goes live straight away; otherwise our team looks at it first. You can post up to 5 new listings in 24 hours.
Managing your listings
Under Account › My listings you see each listing’s status (in review, live, not approved with the reason, archived). You can archive a listing, put an archived one back up (it is reviewed again), or delete it.
Getting verified
In your account you can confirm a phone number for free, and pay CAD $5.00 for an ID check (a government ID and a selfie, done by Stripe). The fee is not refunded. Members who pass show a verified badge.
Your account
Change your name or password under Account. Forgot your password? On the log-in window choose “Forgot your password?” and we email you a link.
Still stuck?
Logged-in members can open a support request from the account menu, under “Help & support”, and follow the answer there and by email.